Safe Shopping Policy for Penguin.co.uk

Shopping from Penguin.co.uk is as safe as purchasing by card in a regular department store. Our site uses the latest security measures to protect your personal information and credit or debit card details.

Protecting your Card Details

We work with a company called WorldPay to process your credit and debit card payments and protect your card details. All your card details are encrypted (converted into secure code) to the maximum strength supported by your browser. When you enter your card details, you are using WorldPay's secure server, which has been certified by Thawte, a public Certificate Authority ensuring information is secure. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks is regularly audited by the banks themselves. WorldPay employ sophisticated firewall technology and other security best practises to ensure only legitimate access is allowed.

Personal Information

Penguin.co.uk's secure server software ensures that all of your personal information, such as your name and address, is also encrypted before it is transmitted over the internet. This means that it cannot be read by anyone except you and staff authorised by Penguin Books Ltd. As a Penguin.co.uk customer you can access your Account Details online so that you can keep track of all your purchases, and check or amend your personal details. These Account Details are password protected, again ensuring that only you and staff authorised by Penguin Books Ltd can access them.

VeriSign Secured Seal Program

We are part of the VeriSign Secured Seal Program that offers defence against identity theft, phishing and online fraud.

For more information about VeriSign visit their website at www.verisign.co.uk

Covering your liability

Most UK banks cover the charges resulting from unauthorized use of your card, but some banks may hold you responsible for an initial excess of #30 Sterling . Should your bank charge you for unauthorized use of your card, Penguin Books Ltd will cover your liability up to #30 Sterling as long as the unauthorized use of your card resulted through no fault of your own and from purchases made on Penguin.co.uk while using the secure server.